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Bouygues Telecom

Present on the market since 1996, Bouygues Telecom has set itself the objective of bringing people closer together by providing a high-quality fixed and mobile network in France, innovating in a constantly changing market and fostering an approach based on working together.

Technology to bring 25 million people in France closer to each other

Day after day, Bouygues Telecom offers its 25.3 million customers easy and full access to the best that digital technology has to offer, whether at home, with innovative Bbox routers, or on the move, thanks to a 4G mobile network which covers 99% of the population and a 5G network that will offer nationwide coverage from the end of 2021.

With over 9,500 employees and 500 stores, Bouygues Telecom aims to support this growth in digital uses for people and businesses all over the country. That is why it is playing a full part in the roll-out of fixed and mobile infrastructure in France. In April 2021, Bouygues Telecom had 17.7 million FTTH premises marketed, with a target of 27 million in 2022.

Constant innovation to strengthen connections between people

Bouygues Telecom is unanimously recognised for its ability to innovate, meaning that its customers have been able to enjoy certain new uses brought by technological progress before anyone else.

It invented the mobile call plan concept as early as 1996 and went on to offer its customers the first unlimited plans.

In 2011, with B&You, Bouygues Telecom was once again the first to invent SIM-only mobile plans with no minimum term commitment.

On 1 October 2013, Bouygues Telecom opened the first nationwide 4G network, covering 63% of the population. Today it covers 99% of the population, and Bouygues Telecom is once again leading the way in the roll-out of 5G.

Since 2016, Bouygues Telecom has also operated a nationwide low-speed network using LoRaWAN™ technology, making the company a major player in the Internet of Things.

Also an innovator in the fixed segment, Bouygues Telecom introduced Android boxes in 2015. Combining traditional TV content with all the apps and content of the web in a single interface, they considerably enhance the viewer experience.

In early 2017 Bouygues Telecom launched the 4G box, the first offer on the market to provide very-high-speed internet in the home using the company’s 4G mobile network. Intended for less dense areas where ADSL speeds are too slow to give full satisfaction, the 4G box is proving to be very popular by providing a service that is now considered essential.

In 2018, Bouygues Telecom introduced a “Keep Connected” promise. Fixed customers can now receive, on request, a 4G mini-hub or a top-up added to their mobile plan from the moment they take out a subscription or if a problem occurs.

In 2021, Bouygues Telecom aims to further enhance the home internet experience with its new Fibre box using WiFi 6 technology

Practical initiatives to encourage working together

Being a telecoms operator that seeks to bring people closer together involves more than just providing customers with the best communication products and services. It also means making practical commitments to encourage working together and a more cohesive society.

Every day, Bouygues Telecom works with all its stakeholders to reconcile digital technology with the climate emergency, rolling out an ambitious climate strategy based on a 50% reduction in greenhouse gas emissions from its activities by 2030 and encouraging greener uses among consumers.

With the “Donate a Gigabyte” campaign, Bouygues Telecom called on its customers and employees to support the French Red Cross by donating one gigabyte, enabling the charity to distribute thousands of call plans and smartphones to help combat digital exclusion.

Bouygues Telecom also supports collective action at the grassroots, providing equipment to 50 amateur sports clubs that embody community values.

The Bouygues Telecom corporate foundation promotes wide-ranging community involvement in a variety of ways, including an incubator for non-profits, a partnership with the non-profit Benenova, which lifts constraints on volunteering, and encouraging employees to give two days of their time a year to non-profit work.

(Updated: 30 August 2021)
Headcount at 31 December 2020