Environment
Amid the continued strong growth in the use of digital technology, Bouygues Telecom is committed to maintaining the highest standards of service for its customers while taking steps to shrink its environmental footprint. Its climate policy aims to make its network and other sites more energy-efficient, invest in renewable energy, support its suppliers and secure pledges on their part, apply eco-design principles as a matter of routine, and extend the lifespan of its routers, mobile handsets, network infrastructure and other equipment. Bouygues Telecom is also determined to spread the word about digital sustainability among its stakeholders, including through its Sustainable Smartphone Solution programme, its B2B mobile handset rental service, and its “eco-portal” platform.
Human resources
Bouygues Telecom is mindful of its responsibilities to employee well-being, aiming to ensure their safety and safeguard their physical and mental health. It is committed to cultivating an inclusive environment in which everyone has the opportunity to learn and grow throughout their career with the company. To this end, it has successfully renewed Osmoz certification for its main administrative centre and has signed its seventh disability agreement. As regards gender balance, Bouygues Telecom is taking proactive steps to provide women with employment and career development opportunities in tech-focused roles. One way it is doing this is through its Girls@tec events, a decade-long initiative that gives teenage girls an insight into the careers it offers. Its gender equality index score of 98/100 in 2024 testifies to its dedication to this cause.
CSR
Bouygues Telecom is determined to play its part in shaping a more responsible digital future by helping its customers navigate the technology landscape, with a particular focus on access to, and use of, digital devices and services. Initiatives in this area include the “Reconnectés” digital education programme for parents, the “Donate a Gigabyte” campaign to promote digital inclusion, and efforts to make products and services accessible for people with disabilities.
Bouygues Telecom places a special emphasis on ethical and responsible business conduct, including by its partners, and on monitoring the performance of its suppliers through regular audits that include CSR criteria.
In 2024, the Bouygues Telecom Foundation backed 50 non-profits working to support vulnerable populations (through initiatives focused on hygiene, quality of life for young people battling serious illnesses, occupational integration, etc.), or to raise public awareness of environmental protection issues.
CLIMATE SOLUTION
Bouygues Telecom, in collaboration with Ruwido, is producing new remote controls made from recycled plastic from its own used remote controls, without adding any new (not already used or recycled) plastic. Since 2024, this has been extended to all of its TV decoder remote controls.
(a) Rate of customers who change operator during a given period.
(b) To include those living in separate households, with the possibility of using different bank details for plans within the same package.
(c) Mobile service quality survey in mainland France, Arcep, October 2023.
(d) WiFi survey of residential internet connections in mainland France, nPerf2024
(e) Survey of fixed internet connections in mainland France, nPerf2024
Progress on sustainable solutions
- Corporate Power Purchase Agreement (CPPA) to purchase renewable energy from French photovoltaic power stations;
- Completion of a biodiversity impact and dependence assessment, and of a climate resilience assessment;
- Partnership with Back Market to make it easier to buy a refurbished smartphone with a plan;
- Award of ISO 27001 data security certification to Bouygues Telecom’s main data centre;
- Roll-out of the “Reconnectés” programme to support parents in navigating the digital world.
Greenhouse gas emissionsa
Mt of CO2 eq.
(a) All scopes
Split of energy use in 2024
%
