A revolution in processes is under way
“Doing things in more practical and efficient ways...” inside the company is also one of the aims of Jessica and her team. With this in mind, they have developed a CAFM (Computer Aided Facility Management) solution. The CAFM is a web platform enabling employees to make online requests for changes to their workspace, car parking reservations, etc. All can be done directly from their desks or from a mobile device.
A revolution in methodology
When managing her projects, Jessica needs to consider many aspects, such as the customer’s requirements, the needs of the market, technological expertise, R&D and innovation. “I tend to favour flexible approaches that make it easier to implement solutions. But more indirectly, we also use design thinking to identify problems and their possible solutions. Finally, brainstorming can foster new ideas and solutions collectively.”
The aim is to work in a cross-disciplinary manner with different teams, with those that develop business solutions, and with the energy and FM teams.
Are mindsets changing?
Another of Jessica’s crucial roles is to persuade. Be they designers or users, all employees must fully understand the implication of the changes that the digital transformation is bringing. “For employees to be able to adapt, the changes under way and the company’s vision of the digital transformation must be explained - the challenges, the issues, the trials, the feedback, the technologies used, etc.”