Bouygues Telecom in brief:

	Organisation chart: Philippe Marien has been Chairman since 18 February 2009 and Olivier Roussat Chief Executive Officer since 29 November 2007
	Headcount at 31 December 2010: 9,182 employees
	Sales: €5.6 billion in 2010
	Net profit (attributable to the Group): €444 million in 2010
	Majority shareholder: Bouygues, with 89.5% of capital

Created in 1994, Bouygues Telecom has 11,192,000 mobile customers and 1,023,000 fixed broadband customers. Bouygues Telecom is committed to continually enhancing the customer experience for its mobile and fixed telephone, TV and Internet services. Each day, the company’s 9,182 employees develop solutions aligned with changing customer needs and deliver efficient support. 

	After pioneering the mobile talk-plan concept in 1996, Bouygues Telecom introduced groundbreaking unlimited call plans with Millennium in 1999 and neo in 2006. Bouygues Telecom acquired its own fixed network in 2008 and became an Internet Service Provider (ISP), launching the Bbox broadband router.   In 2009, Bouygues Telecom invented the “all-in-one” solution with ideo, the first quadruple play offer in the market.    In 2010, Bouygues Telecom launched Bbox fibre, its very-high-speed offer, and began investing in fibre-to-the-home in high-density areas.
	Bouygues Telecom's mobile network covers 99% of the population. Its 3G+ network provides mobile Internet access for 84% of the population.

Bouygues Telecom is the only operator to be awarded the “NF Services label for its Customer Relations Centres” from French standards agency AFAQ AFNOR for all its consumer activities (mobile and fixed). For 2011, the company was also ranked No. 1 for Customer Relations* in the mobile phone sector for the fifth year running and in its fixed line business for the first time. Customer relations centres, a distribution network of 630 Club Bouygues Telecom stores, and a website available 24/7 combine to ensure optimum customer service.

¹BearingPoint-TNS Sofres customer relations quality league table (April 2011)

 

(Updated: August 2011)