Protecting consumer health and safety

Respect for customers is a core value at the Bouygues; this obviously includes their health and safety.

Bouygues Construction

Bouygues Construction has conducted several campaigns to measure air quality in its buildings over the past three years and has been working on solutions to lower the levels of primary pollutants. Several initiatives have arisen from this work.

For example, Bouygues Entreprises France-Europe has published a guide on the “radon hazard”. Furthermore, in partnership with Saint-Gobain, an R&D project is under way to quantify pollution resulting from construction materials and products. An in-house database of eco-friendly products (Polygreen) is also being developed so that the volumes of products’ VOC[1]  emissions can be included in it. Lastly, the Bouygues Bâtiment Ile-de-France – Habitat Social operating unit has been offering “habitat and safety” to customers for the past two years. With a focus on indoor air quality, this scheme uses eco-friendly alternatives for internal fixtures and fittings.

[1] VOC: Volatile Organic Compounds.

Bouygues Immobilier

Bouygues Immobilier has been working for several years to improve the air quality in its buildings, harnessing the work of OQAI (a think tank on indoor air quality) and the Grenelle environment summit.

To ensure a healthy air quality inside its buildings, Bouygues Immobilier employs various levers:

•    reducing pollutants at source to curb VOC emissions. Since 1 January 2012, mandatory labelling of building and decorative materials has provided consumers with information about their level of VOC emissions, rated from A+ (minimum level) to C. Bouygues Immobilier factors the issue of pollution into its responsible purchasing policy and only lists products in direct contact with indoor air whose health labelling corresponds to the A+ level;

•    optimising ventilation and filtration systems and equipment to ensure sufficient renewal of indoor air to manage internal pollution sources (activities, furniture, cleaning, occasional crowding, etc.);

•    conducting campaigns for measuring indoor air quality to assess pollutant levels and the proper functioning of ventilation.

Bouygues Telecom

In order to inform its existing and potential customers, Bouygues Telecom continued to distribute the French Telecoms Federation’s information leaflet, entitled Mon mobile et ma santé (My mobile phone and my health). It has checked existing information and expanded the range of advice given in stores, on websites and in brochures, in particularly with regard to the specific absorption rates (SAR) of handsets and with regard to recommendations promoting the use of the hands-free kits that come with the phones.

Systematic checks are carried out on the phones sold by Bouygues Telecom and have been stepped up on own-branded products. Bouygues Telecom continued its own scientific research on exposure to radiofrequencies, in addition to government-led research, to which the company also contributes. In 2013, Radiation Protection Dosimetry, an international scientific journal, reported on a scientific publication concerning the “Dasmètre”, an innovative piece of equipment that has been patented by Bouygues Telecom measuring the power level emitted by any type of telephone in real time. The company has furthermore adopted a proactive stance on protecting children and teenagers against inappropriate content on the web. Parental screening solutions are offered free of charge on mobile phone, computers and TV. Bouygues Telecom also supports customers by providing advice on safe browsing for the youngest members of households. Bouygues Telecom guarantees network security for the provision of reliable services. The company and its staff pledge to respect the principles and rules applicable for the protection of customer data and ensure the same from service providers and other business partners.


Colas’ end-customers are users of the infrastructure that it builds or maintains. The company has little leeway to modify its products and structures, because alternatives to the baseline solution described in public calls for tender are not permitted in most countries where it operates. It is possible to propose variants in France and some other European countries, but the scope is often limited and only applies to certain contracts.

With the exception of safety issues, transport infrastructure does not have a direct effect on users’ health. Colas carries out R&D in several areas to meet road safety challenges, including:

  • the designing of high-performance road surfaces that give better grip, using rough and pervious products to improve skid resistance in wet weather;
  •  improved visibility (visibility of road markings in cold or wet weather and at night);
  •  the manufacturing of road safety equipment by Aximum, a subsidiary making safety and signalling equipment.



TF1 is active in the fight against obesity, chiefly by steadily increasing the number of programmes on the subject, in application of the nutritional charter that it has signed.

On 22 November 2013 a new charter (which entered into force in January 2014 for a period of five years) was signed. Under this new charter, 12 to 17 hours of programming annually must be given over to nutrition and healthcare. These same programmes must be available as catch-up services. Furthermore, it stipulates reasonable pricing for collective campaigns promoting healthy foods and for health briefings by INPES (the French national institute for prevention and health education).

(Updated: January 2016)