Bouygues Telecom’s commitment to CSR is reflected in the following:

– a recycling service for pre-owned handsets, and computer and telecoms hardware
– the re-design of call plans to encourage longer handset ownership
– the eco-design of new stores
– a pro active policy in terms of energy efficiency
– a commitment to facilitate disabled people’s access to electronic communications
– an ambitious responsible purchasing policy
– establishing principles and transparency in terms of radiofrequencies and effects on health
– the promotion of equal opportunities and support for staff diversity

Disposing of used electrical and electronic equipment is one of the main environmental challenges facing Bouygues Telecom. In practice, the company offers existing and potential customers a handset recycling service through its 650 stores, its website and the B&YOU website. In 2012, it also started selling pre-owned handsets recycled by its own operation.

In 2011, Bouygues Telecom became the first operator to obtain ISO 50001 certification for the energy management system at one of its customer relations centres. In January 2013, Sequana became the first high-rise building in France and, after the Bourges customer relations centre and the data centre at Montigny-le-Bretonneux, the third Bouygues Telecom site to be granted ISO 50001 certification

In 2011, the operator obtained the Afnor Diversity label in recognition of best practices in terms of non-discrimination, equal opportunities and the promotion of diversity.

Bouygues Telecom’s commitment can also be viewed through its corporate sponsorship policy, which aims to support community action initiatives. The Bouygues Telecom Foundation and its 870 volunteers from within the workforce act in three specific areas: charitable causes, the environment and cultural sponsorship.

(Updated: January 2016)